Admin Officer - Belfast

We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Belfast as a full-time Admin Officer (telephony). This is a long-term temporary opportunity.

Our client is Northern Ireland's Leading Public Sector Employer.

Administrator Pay Rate: £12.97

Start Date: 30th June

Location: Goodwood House

Hours: Various 8 hour shift patterns required between the hours of 8am and 8pm Monday to Friday. One Saturday in every 4 is also required working 9am - 5pm.

Main Duties:

UCFS Case Management duties, processing and maintaining UC claims in a digital environment and telephony duties.

Training will be provided between 30.06.25 - 22.08.25 full attendance is important in order to successfully pass training.

Sickness / Absence - Due to the nature of the training, full attendance is important during the training period, non compliance may lead to your assignment being ended early. Emergency leave will be considered on a case-by-case basis.

The successful candidate will be office based for the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance. The contracted hours are 8am - 8pm Monday - Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 - 5.00 Monday to Friday. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday.

Benefits working with NICS:

• On the job training provided
• Long term opportunity - 51 weeks with possibility of extension
• No experience required
• Most weekends off - working 1 in 4 Saturdays

These roles are full-time, office based.  Working from home may become available in the future.

We're looking for...

• Effective call handling skills and excellent interpersonal skills
• Good verbal and written communication skills
• Ability to build rapport with colleagues and customers
• Ability to work accurately within set deadlines and to achieve targets
• Basic IT skills / computer literacy with an aptitude for learning new systems
• Organised with good time management skill

The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.

**No experience needed - just 5 GCSE grades C or above required (including English & Maths)**

**An AccessNI will be required**

Interested? Click apply now to join our admin team!

RecCoBelfast