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Human Resources & Organisational Development Assistant

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Administrative Assistant

Location
Belfast, County Antrim
Role Type
Full-time

Job Details

Published
Location
Belfast, County Antrim
Role Type
Full-time
Salary
Negotiable
Business and Administration
Job Ref: HB-HRODA_1747752506

Human Resources & Organisational Development Assistant

Belfast BT9

£12.31 per hour

37 hours a week

JOB SUMMARY

The postholder will be a key member of the Workforce Directorate and will contribute to the achievement of the overall Directorate's performance objectives. The postholder will provide high-quality communication and administrative services to support the delivery of a proactive, responsive and professional HR service to internal and external stakeholders.

The postholder will participate on the Workforce Helpdesk on a rota basis. In addition, the postholder will provide dedicated administrative support to one or more of the following functions:

  • Resourcing
  • Pay & Conditions
  • Employment Law, Industrial Relations & Organisational Change
  • Managing Attendance
  • Employment Equality
  • Organisational Development/Learning & Development
  • Health & Wellbeing

KEY DUTIES / RESPONSIBILITIES

  • HR/OD Helpdesk Responsibilities

1.1 To log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure.

1.2 To action all queries to the HR/OD within agreed Key Performance Indicators (KPI's), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.

1.3 To communicate with all users of the HR/OD Helpdesk in a courteous and effective manner.

ESSENTIAL CRITERIA

Qualifications/ Registration

Have 5 GCSE's (Grade A-C) to include English Language or equivalent qualification plus 1 year's administrative / customer service experience at Band 2 or equivalent;

OR

NVQ level 2 in Administration / Customer Service plus GCSE Grade A-C English Language or equivalent qualification plus 1 year's administrative / customer service experience at Band 2 or equivalent;

OR

GCSE Grade A-C or equivalent qualification plus 2 years' administrative/customer service experience at Band 2 or equivalent.

Experience

6 months' experience in the use of Microsoft Office, including Microsoft Word, Excel, Powerpoint & Outlook

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