If you’re looking for a flexible role in security dealing with maintenance and supporting residents or clients in need, consider a role as a Mobile Support Officer. You will use your communication and problem-solving skills to keep multiple sites safe and well-maintained to meet the needs of your clients.
What is a Mobile Support Officer?
It is the job of a Mobile Support Officer to provide assistance and security across sites or locations in sectors such as housing, social care, and facilities management. They are typically employed by organisations that manage multiple properties, such as private security firms or building maintenance companies, to carry out inspections, support residents, and respond to emergencies or callouts. A Mobile Support Officer must have a strong understanding of security protocols to manage access to a site, respond to incidents, and maintain security standards. They must also have strong communication skills to understand the concerns of the people they support. When it comes to an escalated situation, a Mobile Support Officer must use their body language and tone of voice to reduce tension and de-escalate a situation.
This role is essential for organisations that cannot maintain full-time staff at every site, and it makes up a large portion of their support infrastructure, which makes it a vital role in industries that rely on safety, compliance, and client satisfaction.
The work hours for a Mobile Support Officer will vary greatly depending on the industry and employer you work for, often involving shift work that can cover early shifts, day shifts and night shifts, and some roles will require on-call or reactive support. This makes the job flexible but also includes unsociable hours.
How to Become a Mobile Support Officer?
You will need a valid SIA licence to become a Mobile Support Officer, just like other security-based roles. You will also need good problem-solving skills, observational skills, and excellent verbal and written communication skills for interacting with various people and writing reports.
What to Put on a Mobile Support Officer CV
Make sure to mention that you have a valid SIA licence when writing your Mobile Support Officer CV. Demonstrate how you have used your communication and problem-solving skills in situations that required a rational participant. It is also worth mentioning how you have considered security weaknesses and how you have overcome them to make a safer environment.
Similar Jobs to Mobile Support Officer
There are many other jobs in security that overlap with the Mobile Support Officer. If you’re looking to develop your skills or gain more experience, you might consider becoming a Community Warden, Housing Support Officer, Emergency Response Officer, or Site Warden. All of which require security knowledge and problem-solving skills.
Other Jobs in Facilities Management
Roles in facilities management deal with similar skills as a Mobile Support Officer, but focus more on the maintenance and support of efficient operations in buildings and spaces. These roles can include being a Facilities Manager, Maintenance Technician, Cleaner or Cleaning Supervisor, Compliance Manager, Space Planner, or a Project Manager. Each role will require different skills, but will demonstrate similar skills such as security needs, troubleshooting and problem-solving, fast responses to emergencies, and creating a safe environment for clients or residents.
Apply for Mobile Support Officer Jobs Near You
Mobile Support Officers are essential for different industries and help them keep their sites safe and well-maintained. This puts this role in high demand across the UK, with many industries looking to hire a Mobile Support Officer to fill the gap in their security.
Mobile Support Officer Job Description FAQ
Is a Mobile Support Officer a Good Career Choice?
Being a Mobile Support Officer is a good role for those who want autonomy and independence, as well as career progression in sectors such as security, social care and law enforcement.
What Skills Does a Mobile Support Officer Need?
It is important to have a mix of technical, interpersonal, and problem-solving skills such as empathy and emotional intelligence, active listening, data management, professionalism, and technical proficiency with relevant devices and software.
What Are the Biggest Challenges of Being a Mobile Support Officer?
A Mobile Support Officer will find it difficult to deal with security incidents if they cannot stay level-headed and offer a way to de-escalate a situation. They must also be vigilant in identifying any weak security areas before they are exploited.
What Personal Qualities Make a Great Mobile Support Officer?
To be a great Mobile Support Officer, you will need some key personal qualities to complement your skills, including strong communication and patience, a positive attitude, and adaptability and resilience.
