Are you a people person looking to bring these skills to the workplace? A Customer Service Advisor job might be the perfect thing for you. Here, we will explore what your day-to-day as a Customer Service Advisor might look like, what skills you need, how to apply, and what to put on your CV so you’re prepared for entering this dynamic role.
What is a Customer Service Advisor?
A Customer Service Advisor is someone hired to act as the frontline for any customer queries or complaints, offering guidance and support to all customers through various routes including by phone, email, or in person. As a Customer Service Advisor, you act on behalf of the company as a representative, providing a quality service to their customers. This means that skills such as problem solving as well as verbal and written communication are essential for this role.
Due to the demand on customer service, this role offers various opportunities across the UK including temporary, permanent, and remote opportunities. This is an entry-level position, with many employers offering onsite training, so you can apply with little or no prior work experience. Some key skills you will need to perform in this role include organisation, multitasking, and IT proficiency.
Depending on the sector, your work shifts might vary. This is a flexible role which can offer both day and nighttime shifts, making it great for people with prior commitments or looking to schedule working around studies or family demands. This is an exciting opportunity for anyone looking to build their customer service skills with training and supported guidance.
How to Become a Customer Service Advisor?
Maybe Customer Service Advisor roles are entry-level, so you don’t need any prior work experience or specific qualifications. To become a Customer Service Advisor, you will want to develop your core skills such as communication and IT proficiency through volunteer opportunities, education, or online courses. Most positions will train you in-house.
What to Put on a Customer Service Advisor CV
When applying for these roles, you’ll want a specific Customer Service Advisor CV to highlight your unique skills and experience for this role. You should be mentioning any previous experience, especially if it is customer-facing, as well as key administrative and IT proficient skills so that the recruiter understands your capabilities for the role clearly.
Similar Jobs to Customer Service Advisor
The office and corporate sectors have plenty of job opportunities that rely on IT proficiency, communication, and customer service skills. Some similar jobs to Customer Service Advisor include Sales Representative, Receptionist, Office Assistant, Administration Assistant, or even specialised roles like Marketing Assistant. Each of these roles are available at entry-level and require a good knowledge of basic IT skills, customer management, and communication to represent your company.
Other Jobs in Office
The office sector is a popular industry across the UK. It offers a wide range of jobs across a variety of skill levels, making it easy to find a position that suits your work experience. Some other jobs in the office sector include Sales Consultant, Receptionist, Office Manager, Resource Planner, Account Manager, or HR Advisor. Each of these roles requires a knowledge of the office environment and can provide career development for people looking to excel within an office environment. If you’re looking to establish a career based on your current organisational and administrative skills, then there could be a role for you.
Apply for Customer Service Advisor Jobs Near You
Hospitality and catering jobs are available across the UK, making it easier to find Commis Chef jobs near you. By applying for entry-level positions in this sector, you’ll be able to gain some kitchen experience, alongside any culinary education that you’re doing, to develop the skills needed for this role.
Customer Service Advisor Job Description FAQ
Is a Customer Service Advisor a Good Career Choice?
Yes, a Customer Service Advisor is a good career choice for anyone looking to work in administration, customer service, or office work. This is an entry-level role that provides excellent training and career advancement opportunities without needing any qualifications or experience.
What Skills Does a Customer Service Advisor Need?
While you don’t need any specific qualifications or education to become a Customer Service Advisor, some skills that can help include:
- IT proficiency
- Communication
- Problem solving
- Compassion
What Are the Biggest Challenges of Being a Customer Service Advisor?
One of the biggest challenges that Customer Service Advisors face is the volume and complexity of customer queries. This can be an emotionally demanding role that requires you to be calm under pressure which won’t suit every jobseeker.
What Personal Qualities Make a Great Customer Service Advisor?
Some personal qualities that make a great customer service advisor include:
- Compassion
- Calm under pressure
- A natural problem solver
- Excellent verbal and written communication
