Writing a Customer Service Advisor CV that stands out relies on a couple of things. First, the layout and structure need to be right. We have some CV writing tips to help you with this, as well as some specific examples in this template that will show you how to structure your education, qualifications, employment history and skills.
To start your CV, you’ll want to:
1. Write a strong personal statement that keeps an employer’s attention when they read it.
2. Follow with your work experience, listing previous roles in reverse chronological order.
3. Next, you will need to separate your education, qualifications, skills and work experience so that your CV is easy to read and important information can be found quickly.
4. Show your employer a little more about you by writing down some hobbies and interests.
How to Write a Personal Statement for a Customer Service Advisor
Your personal statement is the first place you should write about your skills and experience. Use this section to talk about relevant work experience and why it encouraged you to apply for the Customer Service Advisor role.
Keep your statement to around 100-150 words and only write about skills that the employer has asked for in their posting.
Customer Service Advisor Personal Statement Example
“For the past four years, I have worked diligently as a Shopfloor Assistant where I learned how to help customers and deal with any customer complaints or queries. I feel a sense of accomplishment when helping others, which has encouraged me to apply for your Customer Service Advisor role.
I am polite, patient and capable of listing important information to customers both over the phone and in person. Customers and managers have been pleased with my conduct, and I have been praised on several occasions for my ability to empathise with others.
Your role would give me the opportunity to develop my skills further, and I am motivated to do so in the environment your company provides.”
Ideal Work Experience for a Customer Service Advisor CV
Write about any work experience that has offered you the skills that you need for a Customer Service Advisor role. Use bullet points to separate your job title and the skills it provided.
Which Jobs to Include
Ideally, a candidate for a Customer Service Advisor role will have experience working in retail or hospitality where they must deal with customers on a regular basis. This can include Receptionist work, Shop Assistant roles, Telemarketing or any other job where you have assisted a customer with an issue or helped them in some way.
Customer Service Advisor CV Work Experience Example
Start with your most recent relevant experience and work backwards. Bullet point your job title and the length of time you worked in that role, then list the relevant skills it provided:
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Barista at [company name] from [start date] to [end date]
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Being a Barista taught me how to deal with customer complaints and be empathetic to their issues. I was often praised by other staff for my calm demeanor and ability to diffuse a situation.
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I use the knowledge I gained as a Barista to give recommendations and consider alternatives for people with allergies.
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Telemarketer at [company name] from [start date] to [end date]
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I am capable of memorising scripts and speaking with customers in a polite manner so that they have a pleasant experience speaking with me over the phone.
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I can adapt to customers who are unsure of the services the company provides and reassure them if they need help.
Key Skills & Qualifications for a Customer Service Advisor CV
Your skills and qualifications are the most important part of your CV, as a job has specific requirements that you need to meet to succeed with your application.
Important Skills for a Customer Service Advisor
Being a Customer Service Advisor relies on a lot of soft skills such as communication, problem-solving and adaptability. You will need to be able to empathise, as customers will call when they have concerns about products or services, and it will be part of your job to speak to them in a calm manner.
Qualifications Needed to Be a Customer Service Advisor
There are no strict qualifications needed to be a Customer Service Advisor, but employers generally expect at least a GCSE level in Maths and English. Additional qualifications in Human Resources or Hospitality can be beneficial as they will show you have a high level of empathy and communication skills, but these won’t be a necessity.
To find out more about how to become a Customer Service Advisor, check out our guide.
Additional Content to Boost Your Customer Service Advisor CV
If you have any hobbies or interests that helped you develop your skills, you can list them after your education and employment history. You might also add some references here at the end of your CV.
Hobbies & Interests
Any hobbies or interests that have developed your communication skills, teamwork, problem-solving skills and patience are worth mentioning here. This can include group activities, volunteer work, or solo hobbies. Keep this section brief but use it to mention any relevant interests you have.
References
When adding a reference, make sure it is someone in a senior position to you, who worked closely with you and sees your potential. They should be someone who can speak about you in a positive light.
Always ask permission before using someone as a reference, and make sure their information is correct.
How to Make a Customer Service Advisor CV Stand Out
To make your CV stand out you need to sound confident in what you’re bringing to the job. Only mention relevant skills, as overwhelming your CV can be detrimental to your application.
Be brief and to the point, an employer will go through many applications when hiring for a job, so it is important to keep their attention, and not waste their time with too much information.
Structure your CV so that it is easy to read and understand. Use headings and bullet points to separate information, this way an employer can read exactly what they need to.
Mistakes to Avoid
Many people will send a CV without checking it for spelling mistakes or grammatical errors, this might cause an employer to not take your application seriously, so make sure you double check your writing, or ask someone else to read it over for you.
Customer Service Advisor CV Example
When you’re ready to write your Customer Service Advisor CV, you can use our free CV template as an example of the correct structure and layout you’ll need for your CV. This template, along with our writing tips and this guide, will help you write your best CV.
