When writing a CV, it is important to know how to make it stand out against other candidates and progress through the hiring process. A CV should have the correct layout and structure, with specific sections to cover your skills, qualifications, education and employment history.
1. Start with a personal statement and talk about why you’re suitable for the job.
2. Follow with your work experience, listing previous roles in reverse chronological order.
3. Include a section for key skills and qualifications relevant to a welder role.
4. You can also include additional information such as hobbies or references, but they’re not as important.
You can also use our tips to help guide you through the CV writing process.
How to Write a Personal Statement for a Call Handler
It is important to write an eye-catching personal statement, as it is the first thing an employer will see when reading your CV. Briefly mention your relevant skills and qualifications and why they will benefit the employer. You should also mention relevant jobs you’ve had that align with the position you’re applying for, such as customer service or call centre work.
Call Handler Personal Statement Example
“I have taken an interest in the position you are offering due to my matching skill set and experience. Previously I worked as a Call Centre Agent, which improved my communication skills and my ability to problem-solve. I am also capable of speaking calmly and with empathy due to my experience as a Shopfloor Assistant where I often helped customers find products.
The skills I have acquired are ones I have honed over years of experience, and I am confident in my ability to perform well as a Call Handler. I was often praised for hitting performance targets, and I worked well with my team and managers in all my previous jobs, I would like to continue to improve my skills at your company.”
Ideal Work Experience for a Call Handler CV
After your personal statement, it’s worth talking about your work experience and what jobs you’ve had that are similar to the one you are applying for. Omit any irrelevant experience.
Which Jobs to Include
It is beneficial to include jobs in customer service, healthcare or call centres, all of which will provide skills and experience that are relevant to a Call Handler.
When choosing which jobs to write about, mention up to six relevant jobs and list the skills you gained using bullet points.
Call Handler CV Work Experience Example
Start with your most recent employment and work backwards. Use bullet points to list the skills you learned during your time at your workplace, and mention your position, the company name, and the length of your employment:
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Call Centre Agent at [company name] from [start date] to [end date]
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As a Call Centre Agent I was able to improve my communication skills to a level where I often surpassed my productivity targets.
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I was friendly and accommodating to my peers and managers, which was often stated in my performance reviews.
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I became adept at problem-solving, and when customers had an issue, I was quick to find a solution that they were happy with.
Key Skills & Qualifications for a Call Handler CV
Having the skills and qualifications that the job has asked for is important to make your CV stand out. Make sure the skills you mention are relevant and leave them out if they’re not.
Important Skills for a Call Handler
To be a successful Call Handler you will need some skills to show your proficiency for the job. For example, a Call Hander will need to have good communication skills, patience and empathy amongst other things.
Some of the skills you need will be learned from previous jobs and others you might have from volunteer work or hobbies. Only mention the skills asked for in the job application.
Qualifications Needed to Be a Call Handler
When looking at a Call Handler's CV, most employers will expect some GCSE or equivalent qualifications in Maths and English. There are no specific qualification requirements outside of that, but IT qualifications could be a benefit.
If you need more specific information about becoming a Call Handler and what skills or qualifications you might need, consult our career advice.
Additional Content to Boost Your Call Handler CV
Once you have covered your work experience, skills and education, you might want to talk about hobbies that have offered specific skills. It is also worth adding some references in case the employer would like to hear about your performance from a previous employer.
Hobbies & Interests
Mention hobbies that have helped you improve your skills. This could be learning patience from crafting hobbies which take time to complete, or teamwork and communication skills from group-based hobbies like sports.
If your hobbies and interests have led you to volunteer work that have helped your communication skills or emotional intelligence, mention those too.
References
It is good to include references so that an employer can speak to a senior member of staff that you have previously worked with. When you include references, make sure you have their permission to do so and double-check that their information is correct. A reference should be someone in a more senior position than you who knows of your potential.
How to Make a Call Handler CV Stand Out
To make your CV stand out you should sound confident in your skills and abilities. Do not overwhelm your personal statement with information, keep it brief and to the point and expand on the important information later in your CV.
Structure your CV so that it is easy to read and understand and do not mix topics. Use titles to cover each section and use bullet points where necessary.
Take some time to add any notable achievements from your work experience and personal life, this can include surpassing targets, great performance reviews and volunteer work.
Mistakes to Avoid
Do not fall into the trap of including too much information in your CV. An employer will only want to know how your skills will suit the role and benefit the company, so omit any unnecessary information.
Avoid submitting a CV without checking it for spelling and grammatical mistakes, and if possible, have someone else check it over for you.
Call Handler CV Example
When you’re ready to write your CV, don’t forget to check the writing tips we’ve provided for simple guidance. You can also download a free CV template to give your own CV structure, which will help it stand out against other candidates.
