Supervising staff and activities within hospitality businesses including bars, cafes, conference centres, restaurants and hotels. Hospitality Supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.
They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
The minimum duration for this apprenticeship is 12 months.
The programme of learning covers eleven topics, each split into three competency areas of knowledge, skills and behaviours relating to each of the following specialist management functions:
- Food and Beverage Supervisor
- Bar Supervisor
- House-keeping Supervisor
- Concierge Supervisor
- Front Office Supervisor
- Events Supervisor
- Hospitality Outlet Supervisor
Once the programme of learning is complete, the learner, employer and training provider will agree the necessary Knowledge, Skills and Behaviours/Attitudes have been met. The learner will then be put forward for the independent End Point Assessment (EPA). The EPA will be carried out by an approved independent organisation, nominated by the employer or training provider.
The Hospitality Supervisor Level 3 End Point Assessment will include the following types of assessment:
- On demand test
- Practical observation
- Professional discussion
- Business project