Blue Arrow Apprenticeship Hospitality Manager Level 4 picture of Hospitality Manager talking to associate

Hospitality Manager Level 4

Working across a variety of organisations focusing on ensuring excellent customer experience. Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers.

These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned. Common to all managers in this role is their passion for exceeding customers’ expectations. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivate team leaders that combine a talent for management and specific industry skills and thrive on the customer facing nature of the role.

Duration

The minimum duration for this apprenticeship is 12 months.

Programme

The programme of learning covers twelve topics, each split into three competency areas of knowledge, skills and behaviours:
 
  • Business
  • People
  • Customers
  • Leadership
  • Food and Beverage Service Management
  • House Keeping Management
  • Front Office Management
  • Revenue Management
  • Conference and Events Management
  • Hospitality Outlet Management
  • Kitchen Management
  • Multi-functional Management

Assessment

Once the programme of learning is complete, the learner, employer and training provider will agree the necessary Knowledge, Skills and Behaviours/Attitudes have been met. The learner will then be put forward for the independent End Point Assessment (EPA). The EPA will be carried out by an approved independent organisation, nominated by the employer or training provider.

The Hospitality Manager Apprenticeship Level 4 End Point Assessment will include the following types of assessment:

  • On demand test
  • Business Project
  • Professional discussion

Download the full module here

Apprenticeships by Blue Arrow. If you would like further information, please call our director of apprenticeships on 07842 919 702 or email training@bluearrow.co.uk