Winter Wages Plummet for Call Centre Advisors

Winter Wages Plummet for Call Centre Advisors

Call centre advisors salaries fell dramatically according to catering, driving, industrial and office recruitment specialists, Blue Arrow. The specialist staffing agency’s latest sector report revealed that salaries for call centre advisors were 19.1% lower in December 2016 than at the same stage last year, with average earnings dropping from £21,453 to £17,354.

P.A.s also experienced a notable drop, of 4.6%, from £29,807 to £28,431. However, they remain the best-paid professionals in the office sector, where there was otherwise a reasonably positive picture. A 1.1% rise in the industry average, from £22,023 to £22,259, was marginally below the UK inflation rate of 1.2%. Receptionists benefited the most after a 4.1% rise in average salary, taking their earnings from £17,557 to £18,269.

Average earnings fell within the transport and logistics sector, where the average salaries fell 7% from £28,617 to £26,622. Although they remain the lowest-paid in the industry, order pickers experienced the biggest salary rise (9.2%, from £15,049 to £16,428) thanks to the pre-Christmas shopping rush. As a result, pickers are now closing in on the £16,803 being earned by warehouse operatives. Class I drivers still earn the most at £27,109, although this is 2.8% lower than the £27,890 they were making at the same time last year.

Earnings were also down in manufacturing and production as the average salary fell from £35,160 to £34,226 (2.7%). With a salary of £34,792, up 4% from £33,449, fitters remain the best-paid overall – although, welders were the highest earners in Scotland, Wales, the South West, North East and West Midlands, despite a 4.3% drop.

There were salary rises across the board in hospitality and catering, resulting in a 4% increase in the industry average from £22,062 to £22,951. The biggest increase went to head chefs, where a 7.8% rise took their earnings from £30,086 to £32,440. After a 2.3% rise to £16,754, waiters/bartenders – the lowest-paid professionals in the sector – are closing in on commis chefs’ £17,045, which was up 1% from December 2015.

Focusing on the most sought-after job roles within the hospitality and catering; transport and logistics; manufacturing and production; and call centre, admin and secretarial sectors, Blue Arrow’s unique reports feature salary analysis, job demand levels and average salaries by every UK region.

Toni Richards, Marketing Director, said: "With their earnings dropping by almost a fifth year-on-year, it proved a tough month for call centre advisors. However, it could be that we start to see a turnaround in January as retailers hire more professionals to handle customer service queries following the busy festive period."

With over 60 branches across the UK, Blue Arrow provides specialist staffing services to clients across the hospitality, manufacturing, public service, retail, support services and transport sectors.

Download December’s reports here: Sector Reports

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