Customer Servive/Customer Relations

Job Ref: ZGBH101
Sector: Admin & Secretarial
Date Added: 09 March 2018
  • Birmingham, West Midlands, West Midlands, England
  • £10.70 per Hour
  • Zoe Griffiths
  • 0121 632 4477

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Do you enjoy providing excellent customer service? Are you able to Build Relationships with customers and clients? Want to work for a leading bank?

We have a fantastic opportunity for 2 Corporate Customer Service advisors to support a large client base. Each account offers different challenges and opportunities meaning that the work is varied and there is a heavy focus on building effective relationships across the business. There is a clear colleague-led development programme available and you will be supported in your ongoing training by your Team Leader and colleagues.

Monday - Friday: 8.30am - 6.00pm
Pay rate: £10.70 an hour
Weekly Pay
Access to our Blue Arrow Rewards Scheme

  • Resolve routine enquiries via telephone/email/fax/web, effectively prioritising workload.
  • Develop relationships with key operational areas.
  • To process bespoke reports and routine system reports. and
  • Manipulate raw data to produce Excel formatted reports.
  • Demonstrate an understanding of the content of all reports, able to explain at fleet manager level.
  • To participate in the overall achievement of Customer Satisfaction targets.

Key Skills:

  • Procedural/Product/Specialist Knowledge
  • Oral Communication
  • Written Communication
  • Analytical Skills
  • Self/Work Organisation
  • Someone who is talkative and has good clerical skills
  • They need to be comfortable with Microsoft packages
  • Candidates MUST have office experience

If you have the skill we are looking for then please APPLY NOW!