Customer Service Advisor

Looking to start or progress your career within customer services with Tesco?

If you’re looking to add a leading retail brand to your CV, this is the role for you!  We are recruiting Customer Service Advisors to work in a productive, energised, passionate team in a sociable office environment using the latest telephony systems. 
  
Interested? Then Apply Now using the button below!
  
Benefits:
  • State of the art site
  • Subsidised canteen
  • Breakout areas with pool tables, games consoles and TVs
  • Free parking
The role:

You will be organised and have a polite manner. Your excellent communication skills and your positive attitude keeps you and your customers happy. 
  
Your key responsibilities will include:

  • Dealing with customer enquiries, managing and resolving customer complaints following online purchases
  • Researching information and processing orders via the in-house computer system
  • Providing customers with product and service information
  • Processing orders, tracking deliveries and handling billing enquires 
  • Identifying and escalating priority issues and routing calls to appropriate resource
  • Documenting all call information and completing call logs accurately and timely
  • Ensuring high level of customer care and attention to detail at all times 

There is a wide range of evening and weekend shifts available, so something to suit everyone.

  • Evenings: Variable shifts till 11pm
  • Weekends: Variable shifts available between 7am - 11pm Saturdays and 9am -10pm Sundays