Call Centre Agent

Are you interested in a temporary role working with Tesco?
  
With immediate starts available, this is a great opportunity for students looking to earn extra cash leading up to Christmas.
  
We are recruiting Call Centre Agents to work with a friendly, young team of customers service pros for an organisation that puts the customer at the heart of everything they do.
  
Interested? Then Apply Now using the button below!
 
Benefits:

  • State of the art site
  • Subsidised canteen
  • Breakout areas with pool tables, games consoles and TVs
  • Free parking
The role:

You will be able to deliver exceptional customer service and take ownership of customer enquiries. You will be uber organised and have a polite manner. Being helpful comes naturally and customer satisfaction is your super power.
  
Your key responsibilities will include:
  • Dealing with customer enquiries, managing and resolving customer complaints following online purchases
  • Researching information and processing orders via the in-house computer system
  • Providing customers with product and service information
  • Processing orders, tracking deliveries and handling billing enquires 
  • Identifying and escalating priority issues and routing calls to appropriate resource
  • Documenting all call information and completing call logs accurately and timely 
  • Ensuring high level of customer care and attention to detail at all times

There is a wide range of day and evening shifts available throughout the week, so something to suit everyone.

  • Days: Variable shifts from 7am
  • Evenings: Variable shifts till 11pm
  • Weekends: Variable shifts available between 7am - 11pm Saturdays and 9am -10pm Sundays