Senior Customer Advisor - Fraud

Job Ref: TEB003JS
Sector: Call Centre
Job Type: Temporary
Date Added: 12 August 2019
  • Fife, Scotland, Scotland Pitreavie Business Park Fife KY11 8UF
  • £10.12 per Hour
    HOUR
  • Jillian Curran
  • 0131 2201255
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/blue-arrow-logo-227x60.png

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Do you enjoy solving problems? Are you a very customer focused person? Do you have high attention to detail? If you are reading this and thinking 'Yes!', then please keep reading!

Blue Arrow are currently working with a large banking client in the Dunfermline area who require Senior Customer Advisors to join their Fraud Team.

This role will invole supporting new and existing customers with their complex rraud enquiries. You will provide excellent customer service, ensuring all customers are dealt with quickly and professionally. 

Skills and Experience Required:

  • Strong customer service skills 
  • Good attention to detail, as you may be required to review documents such as payslips and bank statements
  • Have an excellent telephone manner
  • Experience in analysing data 
  • Ability to deal with complaints 
  • Good problem solving skills 
  • The ability to work in a fast paced environment

Job Details

Location:
Dunfermline
Pay Rate: 
£10.12ph
Contract Term: 
Temporary 
Working Times: Hours of work between 7am and 11pm, 5 days over 7 including weekends.

Benefits:   
Full 4-6 weeks of paid training 

  • Competitive pay rate/Pay progression
  • Paid weekly
  • Candidate recognition awards
  • Overtime and bonus incentives 
  • Instant access to Blue Arrows online training portal
  • Instant access to online retail discounts
  • Annual Bonus 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Blue Arrow
09/09/2019 09:00:00
GBP 10.12 10.12