Out Of Hours Consultant

Job Ref: ST210219
Sector: Call Centre
Job Type: Permanent
Date Added: 21 February 2019
  • Luton, Bedfordshire, East Anglia, England LU1 3BA
  • £8.50 per Hour
    HOUR
  • Sirah Taj
  • 01582401636
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We are currently recruiting for an Out Of Hours Consultant to work weekends, Saturday and
Sunday from 7am to 3pm/5pm.


MAIN PURPOSE OF THE ROLE:

To receive and deal with client bookings and enquiries, maximising fill rates and providing a high level of customer service at all times. 

To deal with queries and issues raised by candidates, providing support and developing a positive professional relationship with them.


KEY RESPONSIBILITIES:

  • To receive and fill client bookings for temporary staff
  • Deal with general enquiries from client and suppliers ensuring an excellent customer service
  • Deal with general enquiries from candidates developing a positive working relationship
  • Record and track bookings accurately
  • Provide timely and effective handovers to OoH clients (Branch/sites)
  • Receive and deal with client complaints, escalating as necessary to Account Manager or Line Manager
  • To develop, or build on, knowledge of the requirements for each recruitment sector (e.g driving, catering, industrial
  • Any other duties as required by the business



PERSON SPECIFICATION:

  • Excellent communications skills
  • Sound knowledge of Microsoft Office software (ideal Word, Excel, outlook) and able to adapt to working with in-house systems
  • Ability to prioritise and manage own workload
  • Positive, enthusiastic and outgoing
  • Excellent problem solving skills
  • Reliable and well organised
  • Flexible and confident
  • Client and candidate focussed
  • Able to work within company procedures and standards
  • Able to build rapport both internally and externally
  • Team player
  • Recruitment experience an advantage


 
KEY PERFORMANCE INDICATORS:

  • Booking turnaround times
  • Booking fill rate
  • Client and candidate feedback
  • Internal client feedback



If you are intrested in the position please email Sirah Taj your CV.
Blue Arrow
21/03/2019 09:00:00
GBP 8.50 8.50