Customer Service Advisor

Job Ref: SRDR 7602
Sector: Call Centre
Job Type: Temporary
Date Added: 20 July 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £10.07 per Hour
  • Sara Richards
  • 01582692530

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Do you have the gift of gab or flair for customer service?
Are you looking for a full-time job that will provide you with a set schedule?

We are currently recruiting Customer Service Specialists for a prominent Banking Group in Edinburgh.
No Finance Experience? NO PROBLEM!
Previous experience in the banking field is not necessary. More importantly, our client is searching for passionate individuals with a drive to bring the best level of service to their customers.
Telephone experience would be preferred, but is not mandatory. If you have worked in a retail or customer service position where customer satisfaction is key, you could be a great fit for these roles!


Primarily a telephone position, you would be helping customers day to day with queries. Acting as a guide for customers through all aspects of their pension. For example, you might be helping customers to understand their statements, pension transfers and quotations.

Candidates would be dealing with customer data and would need to handle it ethically and in accordance with the FSA requirements.

Good communication skills are key, as you will not only be corresponding with customers, but also, collaborating within the team to clarify facts, exchange information or resolve enquiries and issues.

Candidates must be flexible, adaptable to change and willing to embrace new ideas.

Hours:Monday - Friday between 8am & 6pm with 1 in every 5th Saturday 9am till 1pm

Rate of Pay: £10.07


This position will provide you with 6 weeks of formal training when you begin work. The extensive level of training is designed to guarantee your comfort as you go into this role and begin assisting customers.


Candidates applying must have a general understanding of what a pension is and a good level of customer-centric experience.
Telephone and/or pensions admin experience is beneficial.

What you get in return:
-The opportunity to work for a well-respected and recognised organization in the banking field.
-In-depth training that would be transferable to other customer service and/or banking/finance positions.
-Annual bonus opportunities.
-28 Days Paid Holiday Annually
-Ongoing career opportunities working for a great organization.
-Regular Pay Reviews and Pay Progressions


If this sounds like the role for you, please attach a copy of your CV and highlight any relevant experience (i.e. any telephone aspect involved in previous employment, as well as pension and customer service experience.
Blue Arrow
17/08/2018 09:00:00
GBP 10.07 10.07.