Inbound Customer Service Advisor

Sector: Call Centre
Job Type: Temporary
Date Added: 12 July 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £10.07 per Hour
  • Sara Richards
  • 01582692530

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Join Lloyds Banking Group and you'll become part of a values-led organisation that puts customers at the heart of everything it does.

Role: Inbound Customer Service Advisors
Pay Rate: £10.07 per hour

  •    Overtime paid at time and half or double time

  •    Pay progression 

  •    Annual Bonus

  •    Weekly pay

  •    Instant access to Blue Arrows online training portal

  •    Instant access to online retail discounts 

  •    Automatic entry and consideration for Blue Arrow's monthly Superstars recognition scheme

Location: Orchard Brae
Duration: 6 Months
Shift Pattern: Monday to Friday 8am - 6pm (Rotational Shift)

 Could you help Lloyds Banking Group become the best bank for customers? As one of the UK's leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.
Lloyds Banking Group Customer Advisors aren't just great at talking to customers; they're also great at listening. If you can put yourself in the shoes of a customer, you can help build unique relationships that really last. Previous experience isn't essential; it's all about your qualities and the ability to use empathy and listening skills to get great outcomes for the customer. 
As a member of a friendly contact centre team, you'll take calls from a range of customers. Whether they're calling to transfer money, set up a standing order, or simply check their balance, you'll provide a professional and helpful service, every time. And you'll use your computer skills to record your results.
As part of this role you won't only be offering high quality support to the customer - you'll be supported to achieve your goals through excellent in-house training and personal support.
Working with Lloyds Banking Group you will have the opportunity to contribute to a team that has been helping Britain prosper for more than 250 years, and that today supports 27 million customers with their financial needs. You'll be offered a variety of opportunities to learn, grow and develop, playing your part in the Group's inclusive, values-led culture.
Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to really make a difference to each and every one. If you've got a passion for people and a dedication to helping customers achieve their goals, we'd love to hear from you.

 General Key Skills

  • Good communication - oral and written
  • Telephone Experience & Customer Service Experience
  • Embrace 'in the moment' coaching to develop your skills and knowledge
  • Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
  • Developing over time, a deeper level of expertise in all areas of Lloyds Banking Group's end to end goals
  • Adaptable to change and willing to embrace new ideas
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

 If you're interested in the opportunity to make a real difference and help Britain prosper then Lloyds Banking Group could be the place for you.
If you're interested in supporting customers, communities and businesses then a role with Lloyds Banking Group could be for you.
Blue Arrow
09/08/2018 09:00:00
GBP 10.07 10.07.