Senior Customer Service Advisor £25k - Bristol

Sector: Call Centre
Date Added: 25 January 2018
  • Stoke Gifford, South Gloucestershire, South West, England
  • £25,000 per Annum
  • Inga Lideikyte
  • 01179299449

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Job title: Senior Customer Service Advisor £25k - Bristol

Location: Stoke Gifford, Bristol

Contract type: Permanent

Hourly rate/Salary: £25,000

The role:

Do you have strong experience in a telephone based customer service environment?

This role would see you working for a highly rated financial services company in their customer service department. You will be working with products such as pensions and life assurance and will be tasked with resolving customer concerns in a timely manner.

Full training will be given on these products, however a background in financial services would be advantageous.

This company offers the opportunity of a rewarding career for the right candidate and there are many benefits for working for this company.

Key information:
  • Interview and Start as soon as possible

  • This is a Permanent Job

  • Hours will be Monday to Friday - 09:00 - 17:30

  • Working Weekdays only

Key responsibilities include:
  • Investigate and resolve concerns in appropriate timescales

  • Agree compensation where customers have been disadvantaged

  • Maintain High Levels of Compliance at all times

  • Ensure the Management Information and Compliance Frameworks are maintained

Skills required:
  • Previous Customer Service Experience is Essential
  • Experience working for a Financial services company would be advantageous

  • 5 GCSE's at grades A to C

  • Free Parking on site

  • Café's and a large restaurant onsite

  • On Site - Nuffield Health Gym for £22 per month

  • What about the benefits of being a Blue Arrow worker here e.g. Superstars reward scheme or increased likelihood of permanent employment with the client?

Transport links:
  • Free Parking is Available onsite

  • The site is close to Bristol Parkway railway station for train access

  • There is a free bus service from Central Bristol running for most of the day to the front door

  • It takes 7 minutes to walk from Bristol Parkway

Click apply today. We promise to reply to every application within 7 days.