Customer Service - Telecare (Inbound contact centre)

Job Ref: SD3008
Sector: Call Centre
Job Type: Permanent
Date Added: 30 August 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £19,488 - £23,088 per Annum
  • Sharon Dodds
  • 0131 220 4121

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We are seeking applications from individuals who possess excellent communication and interpersonal skills to join a dynamic team based in Edinburgh's City Centre.

As a tele-care operator, you will be required to provide an efficient call-handling service to different groups within the organisation including residents, contractors and internal and external bodies. Incoming calls vary from being routine to emergency and is therefore crucial calls are handled in a calm sympathetic manner.   

** This role incorporates shift work (Including Night Shift)**

Skills / Attributes

  • Excellent Communication skills

  • Ability to empathise and handle incoming calls in a calm, steady and sympathetic manner

  • Good administrative skills

  • Basic MS office skills (including outlook)

  • Work as part of a team

If you are seeking a career with a forward thinking organisation and possess experience within a care, call centre or customer service focused environment,we would love to hear from you! 

In return, you will receive a competitive benefits package including generous annual leave and a choice of pension scheme.

To find out more or to register your interest in this position then please click on the ' Apply' button below. 

We look forward to hearing from you!

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27/09/2018 09:00:00
GBP 19488 19488.