Contact Centre Supervisor

Job Ref: SD1103
Sector: Call Centre
Job Type: Permanent
Date Added: 11 March 2019
  • Edinburgh, City of Edinburgh, Scotland, Scotland EH3 7AL
  • £21,132 - £25,336 per Annum
  • Sharon Dodds
  • 0131 220 4121
Blue Arrow

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Do you thrive in a busy environment and possess excellent customer service skills ?  Are you an experienced call handler seeking a role which will allow you to combine the customer service element with team leadership?  If so, this could be the perfect role for you!

Blue Arrow are working with an Edinburgh based organisation who have a permanent opportunity within their dynamic team.  This is a unique role where excellent communication skills as well as the ability to work well under pressure are essential.   

You will be required to manage incoming calls from a variety of individuals ranging from contractors, residents and external bodies. Incoming calls vary from being routine to emergency and it is therefore crucial calls are handled in a calm sympathetic manner.   

** This role incorporates shift work (Including Night Shift)**

Skills / Attributes

  • Excellent Communication skills

  • Conduct monthly appraisals with team members

  • Ability to empathise and handle incoming calls in a calm, steady and sympathetic manner

  • Ensure computerised and manual records are updated (team wide)

  • Excellent administrative skills

  • Good MS office skills (including outlook)

  • Work as part of a team

If you are seeking a career with a forward thinking organisation and possess experience within a contact centre environment and have supervisory experience, we would love to hear from you! 

In return, you will receive a competitive benefits package including generous annual leave and a choice of pension scheme.

To find out more or to register your interest in this position then please click on the ' Apply' button below and attach a copy of your CV.
We look forward to hearing from you!
Blue Arrow
08/04/2019 09:00:00
GBP 21132 21132