Billing Coordinator

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Role Title: Billing Co-ordinator  - Wythenshawe Manchester. £12.50 per hour. Start 7th Jan   

Location: Manchester

Global Telecommunications Organisation providing customer excellence across 30 countries and for over 420 million customers. 

Partnering with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do 'more with less' by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive - wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?

Our Team:

 As part of Billing Operations within Group Enterprise & commercial operations we look after all billing for Global customers. It is up to the billing relationship lead to manage the daily/weekly/monthly/quarterly/annual billing tasks for their aligned customer(s) and ensure to deal with any billing queries maintaining an organised and professional approach to completing all tasks.

As part of our Billing Team, you will provide a single point of contact for designated complex customers. As a result, you will be engaging with all stakeholders to manage all billing related customer support activities including resolving aged debt issues.


With us you will be responsible for - 


  • ·       DIQ resolution for VGE Mobility invoices - this team will have no BAU, invoice production responsibilities so can purely focus on resolving issues which are preventing cash collection.

  • ·       Fixed DIQ resolution for all Vodafone Enterprise Entities across Europe(not UK10), APAC and Americas.


  • ·       Assist Credit control, NAM/GAM on calls with customers if bill explanations are needed.

  • ·       Expedite any credit and rebills needed across both Fixed and Mobile.

  • ·       Provide root cause analysis into billing and wider business to reduce future occurrence of debt related issues.


What you can expect from us:


In return you will enjoy a fantastic salary and benefits package, incredible working environment at the Manchester site - with onsite restaurant with coffee shops available in both buildings. We are situated closely to the airport metro link with onsite parking available. All while developing your career with a leading global telecommunications company in a growing and supportive team.

 Apply if you have:

  • Experience working alongside various stakeholders
  • Experience of working to KPIs
  • End to end knowledge of Billing processes
  • Demonstrable customer management skills
  • Advanced team working skills
  • Proven management of Billing & Debt related issues
  • A Level /degree desirable
  • ITIL qualification desirable
Blue Arrow
18/01/2019 09:00:00
GBP 12.50 12.50.