Customer Service Supervisor

Job Ref: Sanquhar
Sector: Manufacturing & Production
Job Type: Permanent
Date Added: 02 August 2018
  • Sanquhar, Dumfries and Galloway, Scotland, Scotland
  • £27 - £35 per Annum
    ANNUM
  • Blue Arrow Glasgow Office
  • 0141 221 0007

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Customer Service Supervisor - Sanquhar

Blue Arrow Glasgow currently require a Customer Service Supervisor to start in the next few weeks on a permanent basis. You will be based in Sanquhar.

This is for our manufacturing client who offer a diverse portfolio of flooring products.

Responsibilities: 


  • Work with customers, sales reps and manufacturing planning and dispatch to expedite the order entry through fulfillment processes for commercial flooring products


  • Demonstrate the highest standard of quality service and commitment in dealing with internal/external customers and team members.


  • Continuously monitor real time service levels and schedule adherence to ensure customer delivery commitments are met.


  • Research and/or respond to inquiries and handling of escalation calls efficiently and professionally, achieving customer satisfaction while adhering to policies and procedures.

    Requirements:


  • Customer Service experience required.


  • Strong communication and interpersonal skills


  • Strong leadership and decision making abilities


  • Ability to establish, prioritize, communicate and work with a call center order desk team to accomplish goals and objectives


  • PC proficiency, including Microsoft Word and Excel


  • Highers in English and Math's

    Preferred Qualifications:


  • Degree


  • Previous supervisory experience.


  • Languages - French or German ideally



If you are interested in this position please apply and I will be in touch.

Blue Arrow
30/08/2018 09:00:00
GBP 27 27.