A leading technology financial services company are seeking experienced Customer Service Operatives to be the first point of call for customers. After experiencing considerable growth...
The successful candidate will need to be flexible in order to work on a rota basis and work any 5 days across Monday to Sunday and be able to work any shift pattern. The shift patterns are 5am-1pm, 7am-3pm and 8am-4pm.
The Call Centre Junior Co-ordinator role will require a variety of Call Centre, Administration and Management tasks. Some of these tasks are as follows:
Managing selected Call Centre workers.
Responsible for the training of New Workers and proactively identifying and managing any staff training requirements.
Logging late deliveries, shortage claims and all customer enquiries into the SAP system.
Logging and investigating invoice queries.
Responding to customer service and management emails.
Ensure all call backs to retailers are addressed in a timely manner.
Monitoring incoming calls via CMS System.
Investigating shortage claims.
Proactively assist the team to address any customer issues.
Handle and resolve customer complaints in a timely manner.
Daily email reports.
Completing daily credits, charges and reports.
Previous experience in managing staff in a previous role would be beneficial. Part Time candidates, ie 4 days may be considered but would need to be flexible to work any days.
Due to the location of this role and the lack of public transport for the earlier shifts, this would suit candidates with either own transport or live locally within walking distance. Free parking is available onsite.
If you are interested in this role, then please apply with your CV online ASAP. Immediate start available.