IT Helpdesk Advisor (P/T)

1ST Line IT Support Helpdesk Advisors Part-time (20 hours a week) - £8.25 per hour

We are currently recruiting experienced IT Support Helpdesk Advisors to work for our client who is a leading bank in the UK. Based in Pudsey, Leeds, the ideal candidate will be passionate about IT and be able to communicate proficiently in English language at all levels. Being the frontline telephony support for the entire company, you will need to be an excellent communicator with ability to solve problems and offer support to raised IT queries. The work will start as soon as possible for the right candidate following successful vetting. You will need to have a clean criminal record, clear credit check and be able to provide references for the last 5 years. You will work 5 days, Monday to Friday between 08:00a.m - 2:00pm for 20 hours a week. The rate of pay will be £8.25 per hour and the position will be for a duration of 6 months with potential for extension. Successful candidates will undergo training up to 9 weeks and will therefore not be able to take any holidays during the 9 weeks of training. Interviews will be held for all shortlisted candidates.

Key Duties

  • Be the first point of contact taking inbound calls to deal with IT queries

  • Provide the best customer service while resolving reported issues

  • Work within given timelines and procedures to resolve issues

    Key skills

  • Demonstrate good customer service, which benefits the business and the customer

  • Demonstrate good analytical problem solving skills

  • Demonstrate good written and verbal skills and ability to communicate technical information to customers and colleagues appropriately at all levels

  • Demonstrate a good understanding of IT Service Desk processes & procedures including KPIs

  • Must be able to work well individually with limited supervision and also as part of a team

  • Must be proactive and confident

  • A good understanding of the business areas supported and associated critical systems in order to appreciate the impact of outages upon their service

  • Good understanding of the system support tools used within CITSD

  • Evidence of taking ownership for own development plan and also department Service Improvements

    Person Specification
  • Technical & Specialist Knowledge

  • Data analysis and manipulation skills

  • Cognos Impromptu Reporting

  • Understanding of Microsoft packages

  • Good overall understanding of IT and its relationship to the business

  • Good overall business understanding and up to date industry awareness

  • Considers the commercial impact of all decisions

  • Strong communication skills both written and verbal

  • Ability to build effective relationships across the business

    Key Behavioural Competencies
  • Excellent analytical skills

  • Excellent Customer Focus skills

  • Able to work under pressure

  • Excellent Time Management & organisational Skills

  • The ability to share knowledge with team members

  • Comfortable working across a multi-disciplined environment

  • Ability to interact with all departments in Group IT and Third Party Organisations

  • Flexible, can do attitude

  • To be able to follow correct procedures and processes

    Mandatory checks
  • Credit check

  • Criminal record check

  • Sanctions check

  • CIFAS check

  • Referencing up to 5 years
To apply please upload your up to date CV with all gaps justified over the last 5 years to this website