Customer Service Advisor (Banking)

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Customer Service Advisors( Share dealing)- £9.63 per hour- Potential of Temporary to Permanent!!

Blue Arrow are recruiting Share dealing Customer Service Advisors on behalf of our client a leading bank in the UK! This is an exciting opportunity for candidates who enjoy working in a call centre environment to support customers while offering the best customer service at all times. This is an ongoing position with potential of temporary to permanent opportunities. You will work 5 days for 35 hours a week, Monday to Friday and 1 Saturday morning in 6 weeks. The hours of work will be between 08:00a.m -09:15 pm (7 hours each day). The pay rate will be £9.63per hour and you will enjoy additional benefits such as pay progression, payment for unsociable hours, competitive Overtime rates, Flex pay and bonuses for excellent performance. All successful candidates will undergo a Credit check, Criminal record check and mandatory referencing for 5 years. Face to face Assessment Workshop interviews will be held for all shortlisted candidates in November and December 2018. Applicants MUST have GCSEs with a minimum of A-C in Maths and English Language as well as good understanding of Basic Microsoft Office packages including Word and Excel. Training will be undertaken for 6 weeks and therefore no holidays can be accommodated for the first 6 weeks.

Job Purpose of the Stockbroker Customer Assistants

To deliver first class customer service over the telephone by assisting new and existing clients in buying or selling shares and registering new accounts, accurately and in accordance with Stockbroking procedures.

Principal Accountabilities & Key Tasks of the Stockbroker Assistants

  • Provide first class customer service at all times, whilst handling incoming telephone calls from clients instructing to buy/sell shares or register a new share dealing account. Ensure all transactions are accurately recorded in accordance with internal procedures and regulatory environment.

  • Have a good understanding of Stockbroking products and services to assist in the resolution of customer enquiries.

  • To keep up to date from relevant information sources.

  • To recognise critical points where a customer's business may be won or lost and take appropriate action.

  • Be a true advocate of Stockbroking values by promoting and reinforcing them in everything you do to support the Simple, Safe, Smart strategy.

  • Present a professional, friendly and informed first point of contact, ensuring a welcoming and efficient service is provided to customers.

  • Demonstrate strong skills in sales and/or service.

  • Outbound call customers to engage economic activity on accounts.

  • Record all customer complaints received in line with the Group Complaints Handling Policy and resolve any complaint which can be dealt with by close of business next working day.

  • Escalate immediately, all complaints which cannot be resolved by close of business next working day. Ensuring all complaints dealt with lead to a fair outcome for the customer. 

    Key Skills of the Stockbroker Assistants

  • A positive approach to Customer Service is essential.

  • Strong communication skills.

  • Has an excellent telephone manner.

  • Maintains a positive outlook with a desire to succeed.

  • Flexible and adaptable to changing demands.

  • Ability to work as part of a team as well as independently.

  • Ability to motivate self and others to achieve challenging goals.

  • Very high attention to detail

    Experience and knowledge of the Stockbroker Assistants

  • Experience of working in an execution only stock broker environment desirable but not essential.

  • Previous Call Centre experience.

  • An interest in financial services.

    Mandatory clearances of the Stockbroker Assistants

  • Criminal record check

  • Credit check

  • 5 year referencing with no unjustified gaps

If you have what it takes and you meet the above requirements please email your updated CV (with all gaps justified) to this website.
Blue Arrow
20/12/2018 09:00:00
GBP 9.63 9.63.