Access Control Administrators

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Access Control Administrator (Temporary)

Location: Leeds

Duration: 6 months

Pay rate: £9.91

Blue Arrow are currently recruiting Access Control Administrators to work for one of the biggest Banking Groups in the UK. We are looking for a highly motivated individual with, excellent Customer service, good telephony manner, very good attention to detail, excellent key board skills and a quick learner. You will work Monday to Friday 08:00-18:00 for a total of 35 hours a week.  The rate of pay will be £9.91 per hour. This position is due to start as soon as possible after passing the mandatory security checks which include credit, criminal and referencing for the last 5 years of employment/education. Training will be given for the first 2 weeks of training, therefore no holidays can be taken during this period. Interviews will be held for shortlisted candidates.

Job objective

Carries out a range of more complex clerical/technical support tasks to deliver a quality service to customers or internal colleagues in line with agreed service standards. May be required to provide coaching and support to less experienced colleagues

Key duties

  • Produce and correctly program access control cards for colleagues and contractors throughout the Group

  • Ensure that the Group security policies and procedures with regards physical access control are applied and adhered to at all time

  • Ensure all information produced and submitted to systems is accurate and controlled

  • Deliver against service levels defined for the operations team and work on own performance levels

  • Service colleague queries by phone and e-mail with regards access control, focusing on service and security

Skill Requirements

  • Ability to follow and correctly interpret detailed operational instructions

  • Clarity of thought and a proven ability to make informed decisions and appreciation of the consequences of actions
  • Excellent Communication skills and telephony manner
  • Proven ability to work under pressure

  • Strong oral communication and confidence with dealing with individuals at all levels

  • Good team working 

  • Delivering Results

  • Very high attention to detail

  • Excellent Typing and key board skills

    Very good IT Skills including Microsoft Excel and Word

Key accountabilities

  • Carry out more complex clerical/technical support tasks where answers are readily available but some judgement may be required, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures

  • Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate

  • Act as a source of expertise to junior/less experienced colleagues providing coaching and support where necessary and identifying more formal training where appropriate

  • Identify and suggest improvements to new and existing processes, procedures and systems

  • Where required verify and check the work of other colleagues

  • When required support line management with implementation of changes in own work area

  • Demonstrate core Group values & behaviours as an active team member

  • Work is typically allocated and monitored on a weekly to monthly timeframe 


What's In It For You? 

  • Excellent training 

  • Great rates of pay 

  • Potential for extension or a permanent position

 Mandatory checks

  • Credit check
  • Criminal record check
  • Sanctions check
  • CIFAS check
  • Referencing up to 5 years


If you have the skills mentioned above and you feel this position is for you, apply now by sending your CV to this website and see where your career could go with one of the UK's largest financial services Group.



Blue Arrow
05/09/2018 09:00:00
GBP 9.91 9.91.