PPI Case Handler

Sector: Admin & Secretarial
Date Added: 04 April 2018
  • Leeds, West Yorkshire, Yorkshire, England
  • £20,000 - £21,000 per Annum
  • Blue Arrow Leeds
  • 01132 427288

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An amazing opportunity has become available for Multiple PPI case handlers in the Leeds area

Hours of work

Monday to Friday 1500-2300

Salary - 20-21k

The Role -  

  •  Conduct the full end to end investigation of multiple cases, liaising with the customers and other parties as appropriate.
  • Weigh up all relevant evidence in line with current guidance and procedures in order to reach the correct outcome for client and customer.
  • Ensuring all information relating to each case is recorded in line with policy to ensure a full audit trail.
  • Produce a reasoned report detailing your investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator 
  • Produce a written response for the customer ensuring a high standard of communication is achieved at all times.
  • Handle all follow up enquiries and administration in an effective and efficient manner.
  • To achieve and maintain full accreditation in line with set quality model/standards
  • To achieve set targets in line with required quality standards, pro-actively reporting emerging issues

apply now and book your place on the assessment