Call Centre Advisor

Sector: Call Centre
Job Type: Permanent
Date Added: 30 April 2019
  • Wolverhampton, West Midlands, West Midlands, England Wobaston Rd West Midlands WV9 5HA
  • £9.63 per Hour
  • Blue Arrow Birmingham
  • 0121 632 4477
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Based in Pendeford Wolverhampton WV9 5HA
6 Months - Ongoing (Possible temp to perm)

We are currently recruiting for an experienced customer service adviser to work in a prestigious banking environment. Career progression prospects are high, but most importantly stability of income is on offer with potential long term - permanent possibilities. 

Previous customer service experience is important but doesn't have to be from a call centre background, if you're used to dealing with customers face-to-face, you have the potential to become an exceptional Customer Service Advisor by phone.

The recruitment process takes a couple of weeks, you'd expect this though as a customer of banking services, you want to know that the people handling your calls can be trusted with people's sensitive and personal data. Once you pass the vetting process, you have the chance to join a large, busy and friendly contact centre team, taking calls from a wide range of people and helping them resolve their queries. Whether customers call to transfer money, set up a standing order, or simply check their balance, you'll be ready to provide a professional and helpful service, every time. 

 The role
Manage inbound & outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with the bank. 

  • Complete telephony, digital and admin-based tasks to service customer queries 
  • Take ownership of customer problems, solving them at the first point of contact and escalate when required 
  • Build long-lasting professional relationships with the customers that will exceed their expectations 
  • Deal with customer data ethically and in accordance with the FSA requirements 
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues 
  • Contribute to the continuous improvement of the bank by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add. 
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development  
  • Personally contribute to an environment where colleagues want to work and customers feel valued 
  • Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for banking customers in line with specified process and procedures 
  • Provide a high-quality service to customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels. 

General Skills:

  • Excellent customer service background
  • Computer literate
  • Good written and spoken English
  • Able to prioritise workload and work efficiently
  • Must have high attention to detail
  • Use initiative to resolve complex queries and problems
  • Able to work independently as well as a team
  • Keen for a career in banking
  • Quick learner and hard working
  • Stable employment history

Hours and pay:

  • £9.63 per hour + Bonus + Unsociable Hours pay
  • Monday - Sunday, 5 days out of seven
  • Shift rota between 08.00 AM - 23:00 PM
  • 8-week rota

APPLY TODAY to find out more about the roles available and to be interviewed this week!
Blue Arrow
28/05/2019 09:00:00
GBP 9.63 9.63