Part Time Customer Service Advisor

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Job Ref: PBLW223
Sector: Call Centre
Date Added: 22 March 2018
  • Peterborough, Cambridgeshire, East Anglia, England
  • £8.95 per Hour
  • Blue Arrow Peterborough
  • 01733 342 766
The role:

This is a great opportunity to work for a well-established Peterborough business.  You will be responsible for co-ordinating and managing all emails / faxes / on-line reporting and calls that come into the business.

Working within a busy, fast paced team environment this is the ideal opportunity for someone who prides themselves on their customer service and problem solving skills.
  
Key information:

  • Maternity contract until November 2018
  • 25 hours per week
  • Rotating shift:

    • Week 1 - Monday to Friday 9.30am to 14.30pm
    • Week 2 - Sunday to Thursday - home based 5pm - 10pm



 Key responsibilities include:

  • Being the first point of contact for customers
  • Answering calls in a polite, professional and timely manner
  • Processing all customer requests
  • Log calls on internal systems
  • Ensuring that any escalations or complaints are handled in a quick and efficient manner.


Skills required:


  • Excellent communication skills
  • Highly motivated and well organised
  • Ability to multi-task and prioritise workloads
  • Good problem solver
  • Computer literate
  • Previous experience of a customer contact centre role is advantageous


Benefits:


  • Fun and friendly team environment!
  • 25 days holiday plus bank holidays
  • Free parking on site


Transport links:


Accessible by public transport