Part Time Customer Service Advisor

Job Ref: PBLW1518
Sector: Call Centre
Date Added: 12 January 2018
  • Peterborough, Cambridgeshire, East Anglia, England
  • £8.95 per Hour
  • Blue Arrow Peterborough
  • 01733 342 766

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The role:

This is a great opportunity to work for a well-established Peterborough business. The Customer Service Advisors are responsible for co-ordinating and managing all emails / faxes / on-line reporting and calls that come into the company.

Working within a busy, fast paced team environment this is the ideal opportunity for someone who prides themselves on their customer service and problem solving skills.

Key information:
  • 20 and 25 hour per week contracts available
  • Various shifts available including school hours and weekends
  • Opportunity to work from home on certain shifts
  • Permanent position

Key responsibilities include:
  • Being the first point of contact for customers
  • Answering calls in a polite, professional and timely manner
  • Processing all customer requests
  • Log calls on internal systems
  • Ensuring that any escalations or complaints are handled in a quick and efficient manner.

Skills required:

  • Excellent communication skills
  • Highly motivated and well organised
  • Ability to multi-task and prioritise workloads
  • Good problem solver
  • Computer literate
  • Previous experience of a customer contact centre role is advantageous

Benefits:

  • Fun and friendly team environment!
  • 25 days holiday plus bank holidays
  • Free parking on site

Transport links:

  • Accessible by public transport