Customer Service Agents - £9.00 - Bristol

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We currently have a need for 10 + Customer Service Agents for our client in in Stoke Gifford, Bristol. The successful candidates for this role will need to be an experienced Customer Service Agent or strong administrator, either in an office or call centre environment.
 
So do you want to be a part of a team of experienced staff and join a major Pension and Life Assurance company at Stoke Gifford in Bristol? If so then keep reading......
 
 
Role Purpose
This role will be to update systems, investigate files and systems to determine whether or not the policyholder is living. Letters may need to be issued and calls made.
 
•             Salary: £ 9.00 (per hour)
•             Sector: Financial Services
•             Location: Stoke Gifford
•             Hours: Full Time (37.50 hrs per week)
•             Start Date: ASAP
•             Duration: 6 Months +

Key Tasks / Accountabilities
•           Building Customer relationships
•           Being able to understand, prioritise and plan workload to ensure Customer demands are met
•           Ensure systems accurately reflect any changes processed
•           Complete quality controls and quality audits as appropriate
•           Coach and train colleagues in own area of expertise
•           Identify process improvement opportunities and make recommendations to improve
 
Skills and Experience Required
•             A good standard of verbal and numerical literacy skills
•             Good computer literacy and keyboard skills
•             The ability to operate process steps (manually and/or using appropriate computer systems)
•             The ability to operate relevant software packages (e.g. Word, Excel) & training will be provided.
•             Planning and organising skills
 
 
Facilities available on-site at this client
•             Free Parking
•             If commuting from outside of Bristol - 3 minute walk to local train station (Bristol Parkway)
•             Free bus service to and from Bristol Central
•             Cafes and large staff restaurant on site
•             On-site WH Smiths
•             Well-equipped Gym on-site

If you are interested in this role please upload a CV in word format to this site
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25/09/2019 09:00:00
GBP 9.00 9.00