Account Executive

Job Ref: New on site role
Sector: Call Centre
Date Added: 28 March 2018
  • Stoke Gifford, South Gloucestershire, South West, England
  • £20,000 - £30,000 per Annum
  • Blue Arrow Bristol
  • 0117 929 9449

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About the client

The Client is a Business Process Outsourcing company and is the leading global provider of customised Corporate Information Solutions. They build client solutions that are on-site, off-site and offshore. Employees provide services ranging from creative design, through scanning to digital output and multi-channel distribution. As the majority of their operational roles are based within our clients' offices, they offer opportunities in a multitude of diverse and often prestigious environments. Their clients are typically blue chip FTSE100 or Fortune 500 firms. Their organisation employs more than 10,000 staff worldwide.

 

Position: Account Executive
Location: Bristol 
Hours: 9am to 5:30pm 
Days: Monday to Friday
Annual Salary: £20,000 to £30,000 
Contract: Permanent 
  

About the Role:

The Client Based in Stoke Gifford is looking for an Account Executive to join their Client Services Team based in Bristol. Supporting the Account Manager, you'll be responsible for managing internal relationships, service level delivery and contractual obligations for a number of clients covering inbound and outbound services and transactional print. 
  

Job Description

You'll be expected to manage and develop existing relationships, working with both internal and external stakeholders to ensure services are effectively delivered and SLA's are met, pro-actively identifying and resolving issues relating to supply, service and cost delivery across the agreements and implementing change within your area of control as well as ensure continual improvement and service continuity. 

It will be your responsibility to manage and review relevant management information (MI) and provide appropriate reporting and trend data as well as ensure risks and issues are identified, assessed, prioritised and resolved whilst maintaining an excellent customer experience. 
  

About You:

To be successful in this role, you will have some industry related experience i.e. services or production management. You will have excellent written and verbal communication skills, and have positive communication and interpersonal skills at a very high level. 

You will be able to manage and influence key stakeholders in disparate locations to achieve desired goals and outcomes, and be capable of developing and implementing plans and stratagems. You will have strong commercial awareness, along with the ability to plan and negotiate, and have a detail-orientated outlook.

 

You will also be self-motivated, and be able to work autonomously.

 

If this role is of interest to you, please upload a CV to this site.