Customer Service Agents - Edinburgh City Centre

Job Ref: NC012018
Sector: Call Centre
Date Added: 03 January 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £14,851 - £16,872 per Annum
  • Blue Arrow Edinburgh
  • 0131 220 4121

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You are outgoing, determined and infectiously enthusiastic?

Do you currently work in hospitality or perhaps retail and are looking for a new opportunity where you no longer have to work the unsociable hours?

Blue Arrows City Centre client has exciting permanent opportunities for Customer Service, office based professionals based in Edinburgh.

Our client is looking for people who are committed to offering a flawless customer service experience, who take pride in their work and who work hard to achieve goals.

Duties will include:-
  • Customer service excellence
  • Dealing with enquiries and complaints
  • Taking customer orders over the telephone
  • Processing payments
  • Identifying opportunities to Up-sell products to customers which match their needs
  • Responding to customer emails ensuring the highest level of service in all written correspondence

Hours of work will be on a shift basis Monday to Sunday. The opening hours are Monday to Friday 6am - 9pm, Saturday 9am - 6pm and Sunday 9am - 5pm. You will be given a rota 2 months in advance.

Initially, you will work a 35 hour week and then increasing to 39 hours after your training period. After successfully completing 6 months probationary period, the salary will increase by 2%.

From Day 1, you will enjoy staff discount as well as the state of the art on-site employee facilities.

Interviews will be held this week and the following week.

If you feel you would be a suitable candidate for this role please click APPLY NOW.