Administrators x 4 (Chesterfield)

Job Ref: msw/RS
Sector: Admin & Secretarial
Job Type: Temporary
Date Added: 09 July 2018
  • Chesterfield, Derbyshire, East Midlands, England
  • £12 per Hour
  • Rhys Spencer
  • 01142722600

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Currently working on behalf of one of our national clients based in Chesterfield we are resourcing for 4 Positions.
The roles are available to start immediately and offer excellent opportunities for a talented administrator with strong customer service experience.  

Job Purpose:
Responsible for administration, supplier & customer service requirements within the Fleet administration team the role involves looking after the a nationwide fleet of company vehicles.   
   
Key accountability's:
• Use resource data, and own commercial initiative to plan and book all vehicle repairs and maintenance into national workshops
• Pro-actively liaise with workshop & commercial management on resource planning and adhoc urgent resource issues
• Control booking platforms on a daily basis, meeting SLAs and KPIs on volumes
 
• Supply daily support and advice to workshop staff and management on commercial activity, and customer contracts
• Ensure all parts, fluids and labour times are correct before completion for invoicing
• Analyse and monitor jobs in progress daily ensuring, correct completion of work in a timely manner, minimising VOR across multiple bookings and workshops daily
• Provide handover for CSC Team to support monitoring of jobs 
• To support and manage communications between the workshops and customer
• Responsible for all customer related activity, communications, vehicle updates, issues and complaints 
• Excellent understanding of all computer systems.
• Computer literate (Excel essential)
• Meet telephone KPIs, and customer contract timescales
• Maintain shared inbox contact at all required times
 
Key Competencies:
Essential
• Excellent customer service skills and experience
• Excellent communication skills both oral and written
• Ability to deal with departmental issues in a professional manner
• Ability to adapt to change
• Excellent understanding of individual customer requirements and understand the impact to all customers, internal and external
• Excellent organisational, planning and prioritising skills with commercial awareness
• Previous experience in dealing with multiple IT systems/platforms, ability to learn new systems
• Experience and decisive working under pressure
• Good fact finding and report writing skills
• Excellent IT Skills, computer literate
• Adaptable to change dependent on customer needs and requirements
    
Desirable
•Fleet workshop, call centre/administration experience.
•SAP/invoicing system understanding
•Competent in Microsoft Excel

If you would like to know more or for an immediate interview please call our Sheffield office 01142722600 or email your CV details today.
Blue Arrow
06/08/2018 09:00:00
GBP 12.00 12.00.