Administrators x 2

Job Ref: msw/eg
Sector: Admin & Secretarial
Date Added: 06 March 2018
  • Chesterfield, Derbyshire, East Midlands, England
  • £8.20 per Hour
  • Ellie Gibbs
  • 0114 272 2600

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Currently working on behalf of one of our national clients we are resourcing for 2 Positions.
The rolea are available to start immediately and offer excellent opportunities for a talented administrator.

Shift pattern - rotational shifts between 6am to 6pm Monday to Friday and 6am to 2pm on Saturdays.

Job Purpose:
Responsible for administration, supplier & customer service requirements within the CSC team.
Customer Service Centre central team employees will be expected to perform the following range of tasks, adapt to change, and to co-ordinate with colleagues on opposite operating times to ensure all tasks are covered.

Key accountability's:
• Use resource data, and own commercial initiative to plan and book all vehicle repairs and maintenance into national workshops
• Pro-actively liaise with workshop & commercial management on resource planning and adhoc urgent resource issues
• Control booking platforms on a daily basis, meeting SLAs and KPIs on volumes

• Supply daily support and advice to workshop staff and management on commercial activity, and customer contracts
• Ensure all parts, fluids and labour times are correct before completion for invoicing
• Analyse and monitor jobs in progress daily ensuring, correct completion of work in a timely manner, minimising VOR across multiple bookings and workshops daily
• Provide handover for CSC Team to support monitoring of jobs
• To support and manage communications between the workshops and customer
• Responsible for all customer related activity, communications, vehicle updates, issues and complaints

• Excellent understanding of all computer systems.
• Computer literate
• Meet telephone KPIs, and customer contract timescales
• Maintain shared inbox contact at all required times

Key Competencies:
• Excellent customer service skills and experience
• Excellent communication skills both oral and written
• Ability to deal with departmental issues in a professional manner
• Ability to adapt to change
• Excellent understanding of individual customer requirements and understand the impact to all customers, internal and external
• Excellent organisational, planning and prioritising skills with commercial awareness
• Previous experience in dealing with multiple IT systems/platforms, ability to learn new systems
• Experience and decisive working under pressure
• Good fact finding and report writing skills
• Excellent IT Skills, computer literate
• Adaptable to change dependent on customer needs and requirements

•Fleet workshop, garage network, vehicle maintenance understanding
•SAP/invoicing system understanding
•Competent in Microsoft Excel

If you would like to know more or for an immediate interview please call Ellie Gibbs or email yourr details now.