Contact Centre Administrator Temp to Perm

Job Ref: MRAA1234
Sector: Call Centre
Job Type: Temporary
Date Added: 10 November 2018
  • Newcastle upon Tyne, Tyne and Wear, North East, England
  • £9.12 per Hour
  • Michelle Riches
  • 01912 303 400
Blue Arrow

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The role:

My client is a National Insurance  company looking to employ 6 admin support staff to support in the Newcastle Contact centre.  

Joining the insurance admin team, you'll provide a world-class customer service, via all communication genres including e-mail, white mail, system delivered prompts and exception reports, & also via conversation with our customers. 


Every day you will handle enquiries for and from our customers via both internal and external routes including telephone, post and e-mail. You'll also correspond with underwriters and our front line service teams responsible for our motor insurance product. We'll train you fully, so you've got all the expertise and knowledge you need to handle any query or complaint. 


Highly motivated and dedicated to providing great customer service, you have a brilliant eye for detail. You're a brilliant communicator both written & oral, with experience of Outlook, Word & Excel, in addition an appreciation of email etiquette. Crucially, you love learning new skills, working within a vibrant team environment, and you're keen to make the most of every opportunity to develop and make a difference. 


Working hours will be 37.5 per week between the hours of 8am-8pm and one in every 3 Saturdays working hours 9am-1.45pm

Skills required: 

  • Previous experience in an Admin role
  • Good understanding of Excel, Word, Outlook and written communication
  • Experience working to targets within an admin role would be an advantage


  • Excellent training opportunities
  • Working for a well-established National Insurance company
  • This role is a 12 week temp to perm contract
  • Leading rates of pay from day one
  • Reward scheme for Blue Arrow employees
  •  Role starts on 19th November

Transport links:

  • Free, secure parking on-site
  • 15 minute walk from the bus stop
  • Located close to the A1

Recruitment checks for this role:

  • You will need a passport, full birth/adoption certificate or residency card to apply for this role
  • You will also need a proof of national insurance number
  • Proof of address such as a utility bill dated in last 3 month
  • Financial credit check
  • DBS check
  • 5 year employment and address history required
  • Excel test - basic on-line
  • Word Test - Basic on line
  • Touch Type test - basic on-line


Click apply today. We promise to reply to every application within 7 days. 

Blue Arrow
08/12/2018 09:00:00
GBP 9.12 9.12.