Customer Service Advisor

Job Ref: MH-D
Sector: Call Centre
Job Type: Temporary
Date Added: 06 November 2019
  • Edinburgh, City of Edinburgh, Scotland, Scotland 15 Dalkeith Road Midlothian EH16 5BH
  • £10 per Hour
    HOUR
  • Jillian Curran
  • 0131 2201255
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/blue-arrow-logo-227x60.png

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Blue Arrow is currently recruiting on behalf of one of the UK's leading financial services.

 

Job Title: Customer Service Advisor

Location: Dalkeith Road, Edinburgh

Pay Rate: £10.00ph - Potential performance based pay rise after 6 months
Contract Term: Temporary - Minimum 6 month contract - Permanent prospects are high
Working Times: Monday to Friday 8am until 6pm, rotational shifts, 35h per week. Saturday every third week (9am until 12.30pm).

Benefits:   


  • Full paid training 


  • Competitive pay rate/Pay progression


  • Overtime and bonus incentives 


  • Instant access to Blue Arrows online training portal


  • Instant access to online retail discounts


  • Annual Bonus 

    Help this leading financial service group become the best bank for customers by becoming one of their motivated and enthusiastic Customer Service Advisors.


     With this role being a telephony position, you will be dealing with customer's tax year end queries over the telephone and using the relevant systems, the queries may include saving & investment enquiries and tax year end queries.

    This Customer Service Advisor opportunity is a weekday job that provides flexible hours, excellent prospects and performance rewards. It is the perfect role for you if you enjoy talking people and making a real difference to someone's day.


    A strong background in customer service, telephone support or call handling is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Service Advisor. You will be well looked after with this fantastic employer who is committed to supporting you through excellent in-house training and personal support teaching you everything you need to know.

     
    It is important that customers know that the people handling calls, enquiries and account administration duties can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started providing a professional and helpful service every time, for this bank's amazing customers. 
     
      

Role Responsibilities
 

  • You will demonstrate excellent communication and customer service skills while assisting customer queries


  • You will be dealing with the customer's queries over the telephone regarding a mailer which was sent out to customers and using the relevant systems, the queries may include assurance and protections enquiries and migration queries


  • Work proactively as part of a team to manage fast paced workloads


  • Maintain and develop customer relationships


  • Support business development through constructive company feedback
     



 General Skills


  • Previous telephony experience is desirable


  • Excellent communication - oral and written.


  • Confident telephone manner.


  • Embrace 'in the moment' coaching to develop your skills and knowledge. 


  • Continuous improvement mind set.


  • A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals. 


  • Adaptable to change and willing to embrace new ideas. 


  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.


  • Positive and approachable manner.


  • Motivated team player.


  • Clear credit history & clear criminal record. 


  • Experience in the pension or banking sector is desirable but not essential



    There are a number of available positions so this role will be advertised constantly for the next few months providing plenty of opportunities for the right people to land an excellent job with an excellent company. 

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

     


Blue Arrow
04/12/2019 09:00:00
GBP 10.00 10.00