Operations & Customer Service Specialist, Antrim

Job Ref: MC10Jan
Sector: Transport & Logistics
Date Added: 10 January 2018
  • County Antrim, Northern Ireland, Northern Ireland
  • £18,000 - £20,000 per Annum
  • Blue Arrow Belfast
  • 02890 315005

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Blue Arrow Belfast are currently working with a well known logistics company to recruit an Operations & Customer Service Specialist, based in Antrim.


£18k - £20k depending on experience

Full time

Monday - Friday

Hours between 9am - 6.30pm

Occasional weekend work may be required

Position Specification:

  • Manages all bookings from start to finish for allocated customers

  • Develops relationship with allocated customers

  • Issues booking instructions to origin offices

  • Processes Cross-Trade bookings

  • Accepts all orders (from customer or overseas office) and assumes full responsibility for their

  • Successful completion, including origin management, customs clearance and delivery.

  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

  • Processes UK Customs Clearance

  • Manages any other site involved in a shipment

  • Develops processes and tools to support customer interface and communications

  • Takes and handles customer inquiries

  • Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function

  • Ensures correct charges are highlighted / passed for billing

  • Has full responsibility for correct P/L per file handled.

Skills, Qualifications & Experience:

  • Maths and English Grade C

  • Background in Freight Forwarding

  • Customer service focus

  • A 'get the job done' attitude

  • Knowledge of Air Freight process, including Rating, Cross Trade.

  • Results driven and good attention to detail

  • Good written and spoken English

  • Good interpersonal skills

  • Ability to build relationships with customers

  • Able to prioritise, perform under pressure and work using own initiative.

If you are an experience Operations/Customer Service Specialist click to apply!!