Customer Service Advisors

Job Ref: MarPen001
Sector: Call Centre
Date Added: 24 January 2018
  • Wolverhampton, West Midlands, West Midlands, England
  • £9.43 per Hour
  • Blue Arrow Birmingham
  • 0121 632 4477

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Do you want to work for one of the UK's largest financial service groups?

We are recruiting for Customer Service Advisors to work for a household name with millions of customers in the UK and a high street presence in nearly every community.

Interested? Then Apply Now! Using the button below!

We are holding an assessment centre in February with positions due to start in March. Interviews will be conducted over the next couple of weeks - get in touch!

The role:

We'd love to hear from you if you're interested in taking on an important and busy role providing excellent levels of customer service.

If you have exceptional customer service skills and take pride in knowing you genuinely help your customers, you'll love this role working with the UK's largest financial service group.

Skills required:
  • Strong Customer Service skills
  • Excellent attention to detail
  • Ability to work as part of a team
  • The ability to display empathy
  • Excellent listening skills
  • The ability to display empathy

Your key responsibilities will include:
  • Answering inbound customer calls in an efficient and effective manner providing the highest level of customer service
  • Investigating and resolving complaints of customer satisfaction complaints in a manner consistent with the Financial Conduct Authority complaint handling requirements and Group Complaint Handling Policy
  • Focus on quality, productivity and delivery of outstanding customer service
  • Communicate professionally and concisely with customers to clearly communicate
  • Ensure legislative regulatory requirements are adhered to in-line with relevant policies

Key Information:
  • You will be working variable shifts on a rotational shift pattern