Customer Service Coordinator

Job Ref: LW2802
Sector: Call Centre
Date Added: 28 February 2018
  • Cambridge, Cambridgeshire, East Anglia, England
  • £23,000 per Annum
  • Blue Arrow Peterborough
  • 01733 342 766

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Job title: Customer Service Coordinator

Location: Cambridge

Contract type: Permanent

Salary: £23,000

The role:

Blue Arrow are currently recruiting for Customer Service Coordinators on behalf of our client who are the UK's largest independent commercial vehicle service organisation. We are looking for candidates that have the ability to deliver exceptional customer service whilst dealing with customer requests and invoices.

Key information:
  • Immediate start
  • Permanent contract
  • Various shift patterns
  • Reputable company

Key responsibilities include:
  • Answering all inbound calls to the customer service centre
  • Prioritising work flow to maximise time efficiency to meet productivity & quality targets
  • Delivering exceptional customer service to customers
  • Use of internal systems to log all jobs and manage them directly through the system
  • Escalating complex cases to the CCH or supervisor where relevant
  • Carrying out CSI to measure customer experience at the conclusions of incidents
  • Updating CRM records when engaging with customers
  • Highlighting any potential new sales opportunities through the appropriate sales channels
  • Processing invoices
  • Effectively communicating and updating customers accordingly

Skills required:
  • Knowledge of Kerridge
  • Knowledge of MaxOptra or similar planning tool
  • Proven track record of problem solving
  • Attention to detail and target driven
  • Customer service skills
  • Excellent use of email, calls and social media
  • IT literature using Microsoft Office

Experience required:

  • Minimum of 2 years experience in a customer service role
  • Previous fleet or automotive customer contact (desirable but not essential)
  • Invoicing experience (desirable but not essential)
  • Job and resource planning experience
  • Experience working with planning systems

Click apply today. We promise to reply to every application within 7 days.