Customer Engagement Specialist

Job Ref: LM/CES/GLA/1086
Sector: Admin & Secretarial
Job Type: Temporary
Date Added: 11 February 2019
  • Glasgow, Glasgow City, Scotland, Scotland G2 5JF
  • £8 - £13 per Hour
    HOUR
  • Blue Arrow Glasgow
  • 0141 221 0007
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/bluearrowlogo-compressed.png

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Do you have Customer Service Experience? 

 

Are you available for a 6 month temporary contract based in Glasgow City Centre?

 

Do you have experience (or an interest) in delivering Social Customer Service?

 

If so, Blue Arrow could have the ideal role for you!

 

 

Blue Arrow Glasgow are working with our key client on a 6 month temporary position for a Customer Engagement Specialist in their Glasgow City Centre Office.

 

 

Key Responsibilities Include:

  • Engaging with customers through varying communication channels including telephone, email, letter and Social Media. 
  • Aiming to resolve customer queries at the first point of contact. 
  • Providing customers with information, in particular via Social Media.

 

The ideal candidate will possess:

  • Good IT skills are necessary with particular knowledge of Microsoft office packages
  • A detailed understanding of Social Media Channel management
  • An understanding of how to deliver social customer service.
  • Strong time management skills in order to meet deadlines and comply with agreed procedures.
  • Excellent organisational skills
  • Strong communication skills - both written and verbal
  • An investigative intellect.
  • Strong Problem solving skills
  • The ability to be flexible and work under pressure
  • Previous customer service experience is essential.
  • Previous experience in the management of social media and the delivery of social customer service is desirable.
  • Proficient in IT skills
  • Proficient in English (oral and written)

 

 

The position involves working 35 hours per week and involves shift working as below:

  • Monday - Friday between 5.30am and Midnight
  • Saturday between 6.00am and Midnight
  • Sunday between 7.00am and Midnight

 

 

The position offers a competitive starting salary, which increases to circa £25,000 after 12 weeks. 

 

If interested, please apply with your up to date CV ASAP!

Blue Arrow
11/03/2019 09:00:00
GBP 8 8.