Customer Service Manager

Job Ref: LM/BH/CSM/1086
Sector: Call Centre
Job Type: Permanent
Date Added: 03 July 2018
  • Bellshill, North Lanarkshire, Scotland, Scotland
  • £26,000 per Annum
  • Blue Arrow Glasgow Office
  • 0141 221 0007

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Blue Arrow Glasgow has a great permanent opportunity for a Customer Service Manager.


The Service Manager will manage service department team members, including customer service interactions, reports, and client interaction. Provides the highest level of customer service with a can- do attitude while developing lasting customer and client relationships.


Main Duties & Responsibilities include:

  • Daily management of the department, to ensure team objectives and goals are being met
  • Displays working knowledge of industry standards and practices, including product details and company services offered
  • Provides customer service through staff, including maintaining customer and client relationships by taking care of any customer/client concerns or complaints quickly and professionally
  • Ensures the service department adheres to all regulations, laws, compliance, restrictions and regulations.
  • Resolves service desk problems
  • Monitors department issues and client complaints
  • Quality checks on staff to ensure customer service being provided to all standards
  • Oversees team members performing inspections, training, preparing reports; if necessary, carries out these job duties personally to ensure highest quality of work



The Ideal Person will have:

  • Previous Customer Service Management experience
  • Comprehensive Industry Knowledge
  • Strong Customer-Facing Skills
  • Strong Written and Verbal Communication
  • Self-Motivated
  • Ability to creatively problem-solve


The role attracts an annual salary of around £26,000 + benefits.  Working hours are Monday to Friday 9am - 5pm.  This is a permanent position and for the right candidate this will start as soon as possible.

Blue Arrow
31/07/2018 09:00:00
GBP 26000 26000.