Customer Service Advisor- Banking

Job Ref: LM0304
Sector: Call Centre
Date Added: 03 April 2018
  • Belfast, Northern Ireland, Northern Ireland
  • £9.51 per Hour
  • Blue Arrow Belfast
  • 02890 315005

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Are you an experienced Customer Service Advisor with experience within a call centre environment? 

Are you motivated, have high attention to detail and able to resolve problems under pressure? 

Then we would like to hear from you!

We are currently recruiting for Telephone Banking Customer Service Advisors to work in Belfast for one of the leading banks in the UK. You will be the first point of contact taking incoming calls from customers and deal with inquiries relating to their accounts and finances. You will provide excellent Customer Service at all times. You will deal with any queries and complaints to the best of your ability and escalate any complex issues to the relevant level. The suitable candidate will start work as soon as possible following successful assessment and interview. This is a temporary ongoing role for a minimum of 6 months but with potential of extension and temporary to permanent opportunities. You will work Monday to Sunday on a rotational shift basis working 5/7 each week. You will be notified up to 8 weeks in advance of the new shift pattern. The hours of work will be 08:00a.m-22:00 (10:00pm) working 35 hours a week. The rate of pay will be £9.51 per hour. 

Key Duties

  • Answer customer inbound calls in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of customers at the first point of contact. 

  • Promote alternative delivery channels such as Internet Banking and IVR ensuring that all customers are aware and have full access to the Bank's complete range of service delivery channels. 

  • Ensure that all customers are dealt with in accordance with all compliance and regulatory requirements 

  • Maintain a good understanding of Bank's products and services including key features and benefits. 

  • Ensure that all call handovers to other areas of the Group are carried out in an effective and efficient manner. 

  • Ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy and escalations dealt with efficiently

Key skills

  • Excellent communication skills; both spoken and written

  • Excellent customer service and interpersonal skills

  • Very good understanding and execution of procedures

  • Ability to solve problems under pressure while remaining calm

  • Excellent analytical skills

  • Good working knowledge of IT systems

  • Ability to meet targets and deadlines

  • Exhibit company values

Mandatory checks

  • Credit check

  • Criminal record check

  • Sanctions check

  • CIFAS check

  • Referencing up to 5 years

Applicants MUST be available to attend assessment centres with the client this month (various dates available). To apply please upload your up to date CV with all gaps justified to this website.