Inbound Customer Service Advisor

Job Ref: LloGlas121
Sector: Call Centre
Job Type: Contract
Date Added: 12 June 2018
  • Glasgow, Glasgow City, Scotland, Scotland
  • £9.63 per Hour
  • Blue Arrow Glasgow Office
  • 0141 221 0007

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Looking to progress your career within customer services with Lloyd's Banking Group? 

We are recruiting  Banking Customer Service Advisors to work for a household name with millions of customers in the UK and a high street presence in nearly every community.


Interested? Then Apply Now! Using the button below!!


The role:

 This role will require you to provide an excellent customer experience for incoming contacts. Working as part of the Telephone Banking team, you will be responsible for answering calls in an effective manner providing the highest level of customer service by aiming to meet the needs of customers at the first point of contact.

Through dealing with a range of customer enquiries you will be providing customer satisfaction by understanding what matters to the customer. You will be proactive, self-motivated, keen to learn, show great attention to detail and who want to work in an environment where the focus is on making the right business decisions for the customer.


If you have exceptional customer service skills and take pride in knowing you genuinely help your customers, you'll love this role working with the UK's largest financial service group.

Key Information:

  • You will be working variable shifts available between the hours of 8am - 10pm.
  • You will be placed on a rotational shift pattern, working any 5 days out of 7 including weekends.


Skills required:


  • Strong customer service skills
  • Excellent attention to detail
  • Ability to work as part of a team
  • Ability to make good decisions for customers using sound judgement - understanding customer, colleague and business impact



Benefits:

  • Weekly pay
  • Competitive hourly rate
  • Accrual of holiday pay which can be taken throughout the year
  • Long term and permanent opportunities
  • Instant access to Blue Arrows on line training portal
  • Instant access to on line retail discounts
  • Automatic entry and consideration for Blue Arrow's monthly Superstars recognition scheme
  • Dedicated experienced consultant on hand


    Dont worry if you do not have Call Centre experience. As long as you have the right attitude and mindset to help customers you can still be considered for the role.
Blue Arrow
10/07/2018 09:00:00
GBP 9.63 9.63.