Customer Service Advisor

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Looking to progress your career within customer services with Lloyds Banking Group?

We are recruiting Customer Service Advisors to work for a household name with millions of customers in the UK and a high street presence in nearly every community.

Interested? Then Apply Now! Using the button below!

The role:

Working as part of our the Mortgage Service Team, you will be responsible for carrying out a broad range of demanding operational support procedures and handling calls from Mortgage Brokers on all aspects of mortgage applications.

You will be proactive, self-motivated, keen to learn, show great attention to detail and who want to work in an environment where the focus is on making the right business decisions for the customer

If you have exceptional customer service skills and take pride in knowing you genuinely help your customers, you'll love this role working with the UK's largest financial service group.

Your key responsibilities will include:

  • Actively contributing to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business
  • Handling calls from Mortgage Brokers on all aspects of mortgage applications in an efficient and effective manner providing the highest level of customer service
  • Investigating and resolving complaints of customer satisfaction complaints in a manner consistent with the Financial Conduct Authority complaint handling requirements and Group Complaint Handling Policy
  • Focus on quality, productivity and delivery of outstanding customer service
  • Communicate professionally and concisely
  • Ensure legislative regulatory requirements are adhered to in-line with relevant policies
Key Information:

  • You will be working variable shifts available between the hours of 8am - 6pm. Shift patterns available include: 8am - 4pm, 9am - 5pm or 10am - 6pm.
  • You will be placed on a rotational shift pattern, working any 5 days out of 7 including weekends.

  • Weekly pay
  • Instant access to Blue Arrows online training portal
  • Instant access to online retail discounts
  • Automatic entry and consideration for Blue Arrow's monthly Superstars recognition scheme

Skills required:
  • Strong customer service skills
  • Excellent telephone manner
  • Ability to work in a fast paced environment