Customer Service Representatives

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Do you want to work for a household name with millions for customers in the UK?

We are recruiting for Customer Service Representatives to work for a household name with millions of customers in the UK and a high street presence in nearly every community.

Interested? Then Apply Now! Using the button below!

The role:

Working within the Mortgage Service Team, you will be the friendly voice at the end of the phone, ready to answer any questions they may have before their mortgage is finalised.

You're a natural problem-solver who takes great pride in knowing you genuinely help your customers. Here's your chance to put everything you know in to practise at the UK's largest financial service group.

Key Information:
  • You will be working variable shifts available between the hours of 8am - 10pm.
  • You will be placed on a rotational shift pattern, working any 5 days out of 7 including weekends.

Skills required:
  • Strong Customer Service skills
  • Excellent attention to detail
  • Ability to work as part of a team

Your key responsibilities will include:
  • Answering inbound customer calls in an efficient and effective manner providing the highest level of customer service
  • Investigating and resolving complaints of customer satisfaction complaints in a manner consistent with the Financial Conduct Authority complaint handling requirements and Group Complaint Handling Policy
  • Focus on quality, productivity and delivery of outstanding customer service
  • Communicate professionally and concisely with customers to clearly communicate
  • Ensure legislative regulatory requirements are adhered to in-line with relevant policies