Customer Service Representatives

Do you want to work for a household name with millions for customers in the UK?

We are recruiting for Customer Service Representatives to work for a household name with millions of customers in the UK and a high street presence in nearly every community.

Interested? Then Apply Now! Using the button below!

The role:

You will be the first point of contact for customer calls and provide an excellent level of customer service.

Providing excellent attention to detail comes easy to you and customer satisfaction is your super power. You're a natural problem-solver who takes great pride in knowing you genuinely help your customers.

You have honed customer service skills through your experience in retail, leisure, public service or a call centre environment. Here's your chance to put everything you know in to practise at the UK's largest financial service group.

Skills required:
  • Strong Customer Service skills
  • Excellent attention to detail
  • Ability to work as part of a team

Your key responsibilities will include:

  • Answering inbound customer calls in an efficient and effective manner providing the highest level of customer service
  • Investigating and resolving complaints of customer satisfaction complaints in a manner consistent with the Financial Conduct Authority complaint handling requirements and Group Complaint Handling Policy
  • Focus on quality, productivity and delivery of outstanding customer service
  • Communicate professionally and concisely with customers to clearly communicate
  • Ensure legislative regulatory requirements are adhered to in-line with relevant policies

Key Information:
  • You will be working variable shifts available between the hours of 8am - 10pm.
  • You will be placed on a rotational shift pattern, working any 5 days out of 7 including weekends.