Facilities Co-Ordinator

Job Ref: LG 13-04
Sector: Admin & Secretarial
Date Added: 13 April 2018
  • Belfast, Northern Ireland, Northern Ireland
  • £19,000 - £20,000 per Annum
  • Blue Arrow Belfast
  • 02890 315005

Quick Apply

Request a callback

Send To A Friend

Blue Arrow Belfast are very excited to have an available position for a Facilities Co-Coordinator within a fun and vibrant Belfast City centre location.

Working with a well known Public sector facilities management company, the successful candidate will manage and Co-Ordinate all aspects and process's from labour and Resource planning, scheduling, administration help desk and supporting all day to day services.

  • You will operate in a busy and challenging environment maintaining high standards of customer care which is central to the role. Help desk Management (50% of role)

  • To ensure the Help desk Team is working as efficiently and cost effectively as possible to ensure delivery of all contractual performance levels as stipulated in the PMS, ensuring priority ratings are assigned correctly

  • Take a proactive approach to work with the Client and colleagues to continuously improve service delivery and professionalism to include participation in any future development of the PMS for switchboard and help desk

  • Working with the FM operational team help manage any customer complaints are promptly and efficiently highlighted and resolved or escalated, where appropriate and assisting the Facilities Manager to close complaints in the CAFM system in accordance with KPI requirements

  • Management of the Concept and telephone directory databases, liaising with shared services such as IT and IS to maintain database integrity and disaster recovery plans. Labour Resource Planning (35% of role)

If the above is something you believe is best suited to your experience please contact Lynn Graham on the below number or Simply send your current CV to blue-arrow.b.a3427myr5f@bluearrow.aptrack.co.uk