10 x Telephony Processors

Job Ref: KP:5966(2)
Sector: Call Centre
Date Added: 02 March 2018
  • City of Edinburgh, Scotland, Scotland
  • £10.02 per Hour
  • Blue Arrow Edinburgh
  • 0131 220 4121

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Blue Arrow are looking to recruit Telephony Processors based within a large well known financial organisation. This is an excellent opportunity for a skilled telephone advisor as the job will go permanent for the right candidate.

The job itself will involve:
  • Assisting customers with moving from an old business banking online platform into a new one
  • Providing first class customer service and seeing the call through to a close
  • Build rapport with the customers and having outstanding problem solving skills
  • Be able to think for themselves and act confidently when speaking to customers
The ideal candidate will have the following skill base:
  • Minimum of 2 years customer service experience within a call centre/financial/hospitality/retail environment
  • Supervisory/ management experience would be ideal as this is not a entry level role but more senior position
  • Excellent problem solving skills and attention to detail.
If you feel that you meet the criteria and would like to be considered for the role, please respond to this ad with an up to date cv. Please note you must be able to pass all ore-employment screening checks.