Telephony Processor

Job Ref: KP:5901
Sector: Call Centre
Date Added: 09 February 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £10.02 per Hour
  • Blue Arrow Edinburgh
  • 0131 220 4121

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My client, a key competitor within the financial industry are looking to recruit Telephony processors based within the commercial banking division. This is a temporary rolling contract with the scope to go permanent for the right candidate. The hours of work are between 7.30 - 18.00. The position offers an attractive hourly rate of £10.02 per hour.

The job itself will involve:

  • Taking calls from business banking customers who are moving from an old internet platform onto a new one

  • Providing outstanding customer service to the customers and taking ownership of the call

  • Provide clear and concise guidance in a professional helpful manner
The ideal candidate will have the following skills:

  • Ideally come from a fast paced call centre environment however not essential (will consider candidate from all types of fast paced environments)

  • Must have excellent problem solving experience and the ability to navigate way around systems

  • Must be confident and have a willingness to learn and progress quickly in the role

If you feel that you meet the criteria and would like to be considered for the role, please respond to this ad with an up to date CV. Please not as part of the pre-employment screening, you will, be required to pass a credit, reference and disclosure check.