Customer Service Representative

Job Ref: KP BBOB2
Sector: Admin & Secretarial
Job Type: Temporary
Date Added: 09 July 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £10.07 per Hour
  • Kelsey Purnell
  • 01582692530

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Are you looking for a new career that you can grow and develop in?
Do you have a background in Customer Service, Retail, and Telephone work, and looking to work a set schedule Monday-Friday? 
Tired of working nights and weekends??
If you are driven and constantly delivering a high quality of customer service, WE WANT YOU!

Hours: Monday-Friday with a rotational shift between 8am-6pm.
Pay Rate: £10.07/Hour, Full-Time 35 Hours/Week
Contract Type: Temporary 6 Month Contract with great potential to go Permanent.

What you get in return: Ongoing Training & Skill-Building. Annual Bonuses, Pay Progressions, Pension Contribution, 28 Days Paid Holiday, Nights and Weekends off, Career Advancement Opportunities, Overtime Opportunities. 

We are currently recruiting skilled Customer Service Representatives to work for a prominent banking group in Edinburgh. As part of their Corporate Pension Team, you will be acting as the first point of contact for Corporate Pension Customers phoning and emailing into the business. 

Although primarily a telephone position, this is a blended role, meaning you might be completing telephony, digital and admin-based tasks to service customer queries. 

For this role we are looking for individuals who can:

  • Take ownership of customer problems solving them at first point of contact and escalate when required.
  • Build long lasting professional relationships with our customer that will exceed their expectations.
  • Deal with customer data ethically and in accordance with the requirements.
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.
  • Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business.
  • Demonstrate consistently the groups Values and Actions

This role will require you to provide an excellent customer experience for incoming and outbound contacts. Working as part of our team you will be responsible for carrying out a broad range of demanding operational support procedures, using your own judgment to make decisions which impact on customer outcomes.

Through dealing with a range of external and internal customer enquiries you will be providing customer satisfaction by understanding what matters to the customer. We are looking for people who are proactive, self-motivated, keen to learn, show great attention to detail and who want to work in an environment where the focus is on making the right business decisions for the customer. This is a blended role which will include telephony, digital and processing.

You'll be providing information on our products, acting promptly on our customers' instructions and ensuring that records are fully up to date and accurate.

We'll provide great training and help you develop an in-depth knowledge of our products and processes. Alongside your proven communication and customer service skills this will help to ensure you deliver the high standards of service our customers expect.

Because our training is so comprehensive, you don't need a background in finance or banking. You do however need experience of helping customers and answering queries. We put the customer at the heart of everything we do and you will be trained to resolve calls by taking ownership and providing first touch resolution whenever possible.

Key Skills:

• Good communication - oral and written

• Embrace 'in the moment' coaching to develop your skills and knowledge

• Take ownership of all customer requests

• Maintain operational accuracy

• Continuous improvement mind set which will be evidenced in the improvement of customer centric measures

• Ability to make good decisions for customers using sound judgement - understanding customer, colleague and business impact

• Understanding and interpreting data at a basic level

• Developing over time, a deeper level of expertise in all areas of our end to end Corporate Pensions journey

• Flexible, adaptable to change and willing to embrace new ideas

If this sounds like the new and exciting challenge for you, please apply for this position and attach a copy of your CV, highlighting any relevant work experience that would make you ideal for this position. 

Blue Arrow
06/08/2018 09:00:00
GBP 10.07 10.07.